Privacy Policy for Precision Hoses

At Precision Hoses, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, www.precisionhoses.com.au. By using our website, you consent to the terms outlined in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. This may include:

Contact Details: Name, email address, phone number, and mailing address.
Payment Information: Payment card details or other financial information for order processing (if applicable).
Interaction Data: Information you provide when filling out forms, submitting enquiries, or contacting us.
Technical Data: IP addresses, browser types, and usage data collected automatically via cookies (see Section 5).

2. How We Use Your Information

The information we collect is used for the following purposes:

To fulfil and manage your orders, including payment processing and delivery.
To provide customer support and respond to your enquiries.
To improve our products, services, and overall user experience.
To send you updates, promotional materials, and marketing communications, provided you have opted in.
To comply with legal obligations, such as record-keeping or fraud prevention.

We do not engage in unsolicited marketing communications and will only contact you in line with your preferences.

3. Data Protection Measures

We implement strict security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction, including:

SSL encryption for secure transactions on our website.
Regular monitoring of our systems to identify and prevent vulnerabilities.
Limited access to your personal information, restricted to authorised personnel only.

Despite these measures, no system is completely secure, and we encourage you to take steps to protect your information, such as safeguarding your passwords.

4. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only when necessary to:

Process and deliver orders (e.g., with shipping providers).
Facilitate secure payment transactions via third-party payment processors.
Comply with legal obligations, such as court orders or regulatory requirements.

All third parties with whom we share data are required to maintain confidentiality and comply with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, enhance your user experience, and analyse site performance. Cookies are small data files stored on your device that allow us to:

Remember your preferences (e.g., language or currency settings).
Analyse website traffic to improve our services.
Provide targeted advertisements based on your browsing behaviour (if applicable).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Request corrections to any inaccuracies in your data.
Deletion: Request the deletion of your personal data, where legally permissible.
Withdraw Consent: Opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

For assistance with these rights, please contact us at the details provided below.

7. Third-Party Websites

Our website may include links to external websites operated by third parties. Precision Hoses is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party websites before sharing personal information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on this page, and significant updates will be communicated to you where required. Please review this policy regularly to stay informed of any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us

Precision Hoses is committed to ensuring your privacy and data security. Thank you for trusting us with your information.